Frequently Asked Questions
Everything you need to know about shopping with rq.
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Simply visit our returns portal to start your request.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, rq. ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.
Are the products on rq. authentic?
Absolutely. We work directly with verified manufacturers and authorized distributors to ensure every item in our store is 100% genuine.